Client Coordinator

SC Labs is the largest multi-state laboratory bringing together the industry’s most reputable testing labs. SC Labs, founded in 2010, is one of the cannabis industry’s oldest licensed testing labs and the first to develop a national hemp testing panel. The company is licensed and accredited in California, Oregon, Colorado, Michigan, and Arizona.

The combination brings together three of the longest standing and most respected cannabis and hemp testing organizations in the U.S. and forms the foundation of a national testing network. The combination will bring value to both the hemp and cannabis industries, ranging from access to a broader range of testing resources, improved data delivery, innovative science, instrument redundancy and increased testing capacity, and improved operations to accelerate turnaround times.

Position Summary:

We are seeking to add to our collaborative team environment within our Santa Cruz facility by hiring a full-time Client Coordinator (Administrative Associate) to focus on our hemp regions. We are considering local Santa Cruz region applicants only.

This position will be one of our company ambassadors, so there will be a heavy amount of customer service interactions. Ideal candidates will be flexible and have a team-first mentality, while being able to display strong background in handling a high call volume, providing administrative support.

Previous experience in the cannabis industry is not necessary. However, the right person for this position must be comfortable working in a cannabis and hemp testing lab environment, being around or handling cannabis and hemp products.

• A minimum of 1-year prior Customer Service experience is required.
• 1 year of previous experience in a full-time administrative position is required.

Schedule:

Full-time position Tuesday – Friday from 9:30 a.m. to 6:00 p.m., and Saturday from 9:00 a.m. to 5:30 p.m.

Pay Rate:

This non-exempt hourly employee position will be at $20.00 per hour.

Responsibilities:

• Effectively handle high call volume by efficiently answering/transferring calls to the appropriate department or personnel in order to address customer concerns.
• Effectively able to communicate and absorb scientific and company product knowledge, and maintain the ability to share that knowledge with customers.
• Will interact with customers face to face during sample collection and submission.
• Performs work functions and keeps records as per approved SOPs and/or laboratory policies.
• Support the laboratory through functions such as cleaning, organizing, filing of laboratory records, retrieving test items from retention.
• Will be able to encourage the sale of company services at every opportunity, and apply exemplary customer relationship skills that promote a superior company image.
• Perform tasks as requested by management to ensure the proper function of the lab.
• Use the company’s CRM (Sugar) for order processing, tasking appropriate personnel, and creating cases for customer inquiries.
• Prepare packages for shipping as needed.
• Assist lab with opening mail-in packages and receiving samples through Laboratory Information Management System (LIMS).
• Possess the ability to work independently, proactively, and adapt appropriately to changing priorities.
• Maintain the ability to stay dynamic, multitask, and communicate to all levels, especially during busy times.
• General office duties as required.

Requirements:

• Must be at least 21 years of age.
• Minimum one (1) year of previous experience as full-time admin is required.
• One to three (1-3) years of previous customer service experience is required.
• Must display the ability to quickly learn new processes and procedures.
• Must be detail oriented and experienced in being thorough and complete.
• Must display an ability to work alone and independently as part of a team.
• Must have reliable transportation.
• Must be a fluent English Speaker (bi-lingual candidates encouraged to apply) with a strong ability to communicate.

Education:

• A minimum of having a High School Diploma, with 2 years of completed college coursework (preferred).

Benefits Offered:

• Medical (HDHP with HSA is one option), Dental and Vision insurance
• Paid Holidays and Flexible Paid Time Off
• 401(k) Plan with a Company Match
• Employer Paid Life coverage, as well as Optional Life Coverage
• Flexible Spending Account

All employment offers will be contingent upon successful completion of a background check.

SC Labs provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.