Client Service Portal

Simple and convenient test management

The Client Service Portal provides convenient access to your lab testing data. It’s the easiest way to submit a new cannabis sample for testing, view an existing Certificate of Analysis (CoA) or contact customer service.

View Results

Review current or archived lab reports for compliance and quality assurance/R&D tests. All of your lab data in one convenient and secure location.

Integrate

Automatically stream your lab data to any software (like a CRM or ERP) or website (like Weedmaps or Leafly) via our API.

Mobile Access

Check on your orders, sample results, and more on the go. Easily share. your results with others in the supply chain with the tap of your finger.

Notification Preferences

Customize who on your team gets notified during each step of the testing process—from order submission to the final results.

SC Labs CSP and COA

New features  |  RELEASE NOTES

  • Sample Detail Page – New summary view with expanded data on cannabinoids, dominant terpenoids, useful warning details, and more
  • Catalog View – Branded interface to showcase inventory, and expanded share features for result verification
  • Data Visualization Reporting Features
SC Labs CSP Sample Detail View

NEW: RESULT INTERFACE – Client and Public Views

Sample Detail Page

Access product test results at any time with our Sample Detail Page solution. Share results with a click of a button. For product verification, use our QR solution to link the Sample Detail Page to the individual product. Make your results easily accessible to manufacturers, retailers, consumers, and others throughout the supply chain.

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NEW: BRANDING INTERFACE – Client and Public Views

Catalog View

The SC Labs Catalog View houses all your test results in one place. Advanced search and filtering options makes categorizing and viewing results easy. New public/private settings allow you to organize available inventory and quickly share results with supply chain partners and retail buyers.

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SC Labs CSP Catalog View

Client Service Portal FAQs

Frequently Asked Questions about the Client Service Portal

The SC Labs Client Service Portal (CSP) lets you Submit New Samples for Testing, Retrieve Reports for Existing Orders and Print Custom Product Labels.

If you don’t have login credentials for the CSP, please complete this form: https://www.sclabs.com/order-testing/

Check out our new features below

  • Sample Detail Page – New summary view with expanded data on cannabinoids, dominant terpenoids detected, useful warning and fail details, and more
  • Catalog View Page – A branding interface to showcase your inventory, and expanded share features for easy results verification
  • Data Visualization Reporting Features

Release Notes:

Version 1.2 – November 3, 2020


CSP Demo - Save Result Report

CSP Demo - Edit Account Settings

CSP Demo - View Order Details

CSP Demo - View Sample Results

Select how you would like to deliver your sample: Mail In, Drop Off, or Pick Up.

Enter in the Sample Details, review everything, then submit to the lab. 

Test Results Are Just the Beginning

Only SC Labs offers an interactive, web-based customer portal to contextualize your results, run historical reports, download certificates, produce your own marketing materials, and much more.

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Client Service Portal - Sample Detail View

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