Client Service Portal

Simple and convenient test management

The Client Service Portal provides convenient access to your lab testing data. It’s the easiest way to submit a new cannabis sample for testing, view an existing Certificate of Analysis (CoA) or contact customer service.

View Results

Review current or archived lab reports for compliance and quality assurance/R&D tests. All of your lab data in one convenient and secure location.

Integrate

Automatically stream your lab data to any software (like a CRM or ERP) or website (like Weedmaps or Leafly) via our API.

Mobile Access

Check on your orders, sample results, and more on the go. Easily share. your results with others in the supply chain with the tap of your finger.

Notification Preferences

Customize who on your team gets notified during each step of the testing process—from order submission to the final results.

SC Labs CSP and COA

New features

  • Samples Page – New columns and functionality added to improve usability
  • Sample Submission – Redesigned to enhance the ordering process along with new rush options for single tests

RELEASE NOTES: California clients | Oregon clients

SC Labs CSP Samples Page

ENHANCEMENT: CA and OR Clients

Samples Page

We have redesigned our samples page to be screen size responsive allowing you to view your samples from any device. One of the new features is the in-progress icon that provides an estimated time of completion for test results by sample. Easily view top line results, download COA’s and other materials for multiple samples at a time. Mark results public or private with a click of a button (insert icon). All these features allow you to access or download results and support materials quickly and easily.

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ENHANCEMENT: CA Clients

Sample Submission Pages

At SC Labs, we want to make ordering services as easy as possible. We redesigned the submit samples process to make it easier and faster to enter in orders, order additional services, and get the information you need for sampling. We have also added the ability to add turnaround time rushes to individual tests and packages for QA/QC. Finally, we have updated and enhanced the interface for our CSV file upload feature—for those with large orders.

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SC Labs CSP Sample Submission Process
SC Labs CSP Dashboard

NEW: OR Clients

Dashboard

Our Oregon clients now have access to the CSP Dashboard! View your account at a glance and edit your account settings. Preview current orders and access orders tab to view order history. Easily access the catalog view page and QR Code.

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NEW: OR Clients

Orders Tab

View your order history, and for current orders the status is shown. Click on the order to view Pass/Fail View by sample and drill down to the sample detail page. You also have the ability to download documents such as the COC (chain of custody) and COA (certificate of analysis).

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SC Labs CSP Orders Tab

Client Service Portal FAQs

Frequently Asked Questions about the Client Service Portal

The SC Labs Client Service Portal (CSP) lets you Submit New Samples for Testing, Retrieve Reports for Existing Orders and Print Custom Product Labels.

If you don’t have login credentials for the CSP, please complete this form: https://www.sclabs.com/order-testing/

Check out our new features below

  • Samples Page – New columns and functionality added to improve usability
  • Sample Submission – Redesigned to enhance the ordering process along with new rush options for single tests
  • Oregon Client Updates – New access to the CSP Dashboard, notification preferences, orders tab, and more.

Release Notes:

Version 1.3 – February 22, 2021: California clients | Oregon clients


CSP Demo - Save Result Report

CSP Demo - Edit Account Settings

CSP Demo - View Order Details

CSP Demo - View Sample Results

Select how you would like to deliver your sample: Mail In, Drop Off, or Pick Up.

Enter in the Sample Details, review everything, then submit to the lab. 

Test Results Are Just the Beginning

Only SC Labs offers an interactive, web-based customer portal to contextualize your results, run historical reports, download certificates, produce your own marketing materials, and much more.

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Client Service Portal - Sample Detail View

SC Labs

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